Privacy Policy

At Jawarah Alnuzha Superstore, your privacy is our priority. We are committed to handling your personal information responsibly, transparently, and in compliance with applicable data protection laws.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, mobile services, and in-store systems.

1. Information We Collect

We collect personal data to provide and improve our services. This includes:

Identity & Contact Information: Name, phone number, email, delivery address.
Transaction Details: Orders, payment confirmations, billing information (processed via secure third-party gateways).
Technical Data: IP address, browser type, device information, pages visited, and interaction data through cookies and analytics tools.
Loyalty Program Data: Enrollment details, earned points, redemption history (if you participate in our loyalty program).

2. How We Use Your Information

We use your information to:

Fulfill orders, arrange deliveries, and process payments.
Communicate with you regarding orders, promotions, or customer support.
Personalize your shopping experience and recommend relevant products.
Improve website performance and user experience.
Comply with legal obligations and ensure secure operations.

We will only send promotional messages with your consent, and you may opt out at any time.

3. Sharing Your Information

Your data is treated confidentially. We may share your information only with trusted partners, such as:

Delivery Services: To ensure your products reach you efficiently.
Payment Processors: To securely handle your transactions.
Marketing Tools (if opted-in): For sending updates or offers.
Legal Authorities: When required by applicable laws or regulations.

We never sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

Our site uses cookies to:

Enhance navigation and site functionality.
Remember your preferences for future visits.
Analyze site traffic and improve services.

You may control cookie settings in your browser. Note: Disabling cookies may affect site performance.

5. Data Protection & Security

We implement industry-standard safeguards to protect your personal data against unauthorized access, misuse, or disclosure. This includes encryption, secure servers, and regular system monitoring.

6. Your Rights

You have the right to:

Access and review the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a data protection authority, if applicable.

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, reach out to us at:

Jawarah Alnuzha Superstore
📧 Email:admin@jwaharat-alnuzha.com
📞 Phone: 0551205311
📍 Address: Al Nuzha, شارع جبل الشعبة, Al Mubarraz 31982